At RoidsBarn.com, we take great care in ensuring that your order reaches you safely. However, in the unlikely event that your package gets lost or damaged during shipping, we are here to help.
Lost Packages: If you suspect that your package has been lost, please contact our customer service team within 30 days of your order date. We will investigate the issue with the shipping carrier and, if necessary, send you a replacement at no additional cost.
Damaged Packages: If your package arrives damaged, please take clear photos of the damage and the packaging. Contact our customer service team within 7 days of receiving your order, and provide the photos along with your order number. We will arrange for a replacement or a refund, based on your preference and product availability.
Your satisfaction is our priority, and we strive to resolve any shipping issues as quickly as possible. For any further questions or concerns, feel free to reach out to us at
[email protected].